AI That Answers on Every Channel — and Hands Over Cleanly.

Yes, always. Voice agents say so before the call and chat agents label their replies. You can change the wording, but every message must still say it's an AI, so it can't be switched off.

Agents answer from your knowledge base and show their sources. When they aren't sure, they hand over to a person with a summary, the sources and what they tried, and you can correct the knowledge base so it doesn't happen again.

When it's not confident, when the customer asks for a person, or when a rule you set says so — for example a complaint or a high-value request. Your team gets the full conversation, a summary and what the AI already tried, so the customer never repeats themselves.

Yes. You can chat with your agent inside Arino One before switching it on, try the awkward questions your customers ask, and fix the knowledge base until the answers are right. Nothing goes to customers until you turn the agent on.

You build the journey once and each step adapts to the channel. Buttons become numbered options on SMS, and a step a channel can't show is skipped cleanly instead of breaking the flow. The Works On list above shows exactly what happens per channel.

Yes, and opt-outs always win. A customer can ask for a person at any point and the AI hands over. If they stop promotional messages, every automation and agent respects it — no message goes out after an opt-out.

The AI replies in the language the customer writes in, and voice agents can take calls in multiple languages. Your knowledge base stays in one place — you don't maintain a separate copy per language.

Arino One adds no markup. Built-in AI uses Lovable AI credits in your workspace; if you bring your own key (Claude, OpenAI, Gemini, Mistral and more), that provider bills you directly at its own prices. Voice agents bill through your own ElevenLabs account.

No. Meta Business Agent works only on Meta Direct numbers. On Infobip and other providers, use AI Concierge or an ElevenLabs voice agent instead.

Arino One doesn't use your conversations to train models. When you bring your own key, your AI provider's own terms apply, and the EU Data Residency Only switch keeps you on providers that process data in the EU.

Yes. You choose where the AI answers — per channel, per number or per type of conversation — and you can switch any of them back to people only. VIP customers or sensitive topics can go straight to your team.

Yes. Agents answer 24/7, which is where they earn their keep: nights, weekends and holidays. Anything they can't resolve is waiting in your inbox with a summary when your team starts the day.