Pulse Athletic
Fitness · Multi-location gym chain
Customer Success · Case Study

A gym platform members keep on their home screen

How Pulse Athletic runs member sign-in, bookings, entry, wallet and a full multi-department back office on Arino One, with Infobip powering every WhatsApp message underneath.

  • Multi-Location
  • PWA
  • WhatsApp Login
  • Conversational Commerce
01 — The Challenge

One app, one door, one back office

A gym chain needs one app members actually keep on their home screen, entry that does not depend on a physical card, and a back office that does not fragment into six separate tools for finance, marketing and operations. Anything less and the member experience and the operating picture drift apart.

  • 01

    An app members keep

    Gym apps get installed once and deleted a week later. This one had to earn its place on the home screen.

  • 02

    Sign-in friction

    Passwords, email verification and forgotten logins kill activation before a member ever books a class.

  • 03

    Card-free entry

    Physical membership cards and fobs get lost, cloned and reissued — entry needed to work from the phone already in the member's hand.

  • 04

    Multi-location reality

    Members move between sites; schedules, capacity and staff differ per location and must stay in one operating picture.

  • 05

    Payments without a checkout detour

    Top-ups, credits and class purchases needed to happen inside the app, not on a third-party payment page.

  • 06

    Six tools for one back office

    Finance, marketing, operations, staffing and compliance were each heading toward their own product, login and export.

02 — The Build

The member experience, end to end

Everything a member touches is built on Arino One and delivered over Infobip's WhatsApp Business messaging — from the one-time code that signs them in to the receipt that confirms a wallet top-up.

  • WhatsApp OTP sign-in

    Members enter their WhatsApp number and receive a one-time code. No password to create, forget or reset.

  • Installable PWA

    Added to the home screen and launched full-screen, with a persistent session so members are never signed out mid-visit.

  • QR entry

    Every member carries a rotating QR pass in-app; door and reception scan it instead of issuing a card.

  • In-app wallet

    Live balance, top-ups and awarded credits, with every movement receipted back to the member.

  • Concierge thread

    One continuous conversation for bookings, questions and follow-up, handled by staff or automation.

  • Bookings and capacity

    Class and slot booking with per-location capacity, waitlists and automated reminders.

  • WhatsApp OTP
  • PWA install
  • Persistent session
  • QR entry
  • Wallet & top-ups
  • Credit awards
  • Class bookings
  • Waitlists
  • Concierge messaging
  • Campaigns & segments
  • Audit log
  • Role-scoped admin
03 — The Back Office

Department-scoped, one login model

Staff sign in once. What they can see and do is scoped to their department, so finance never edits schedules and marketing never touches audit records — without running five separate products to enforce it.

  • Operations

    Multi-location schedules, capacity, check-ins and day-to-day floor management in one view.

  • Finance

    Membership billing, wallet movements, revenue dashboards and reconciliation per location.

  • Marketing

    WhatsApp campaigns, segments and funnel reporting against real member behaviour.

  • Team

    Staff accounts, role-based permissions and per-department scoping from a single login model.

  • Monitoring & Compliance

    Audit log, alerting and access review across everything the platform does.

04 — At a Glance

What the deployment delivers

  • Passwordless
    WhatsApp one-time code sign-in
  • Installable
    PWA with persistent session
  • Card-free
    QR entry from the member app
  • 5 Departments
    Role-scoped back office
  • Infobip
    WhatsApp messaging underneath
  • Live demo
    Open to try today
06 — Business Impact

Conversational commerce, not a messaging bolt-on

Sign-in, entry, bookings, payments and support all live in the same place the member already talks to the gym. The chain gets one operating picture across locations, and members get an app that behaves like the messaging thread they already use every day.

07 — FAQ

Questions about this deployment

What is Pulse Athletic?

Pulse Athletic is a multi-location gym platform built on Arino One. It covers the member experience — WhatsApp sign-in, bookings, QR entry, an in-app wallet and a concierge messaging thread — alongside a department-scoped back office for Operations, Finance, Marketing, Team and Monitoring & Compliance.

How do members sign in?

Members sign in with their WhatsApp number and a one-time code. There is no password to create, forget or reset. The installable PWA keeps the session persistent, so the app behaves like a native app from the home screen.

Can I try it myself?

Yes. The member experience is live at gym.arino.one and the back office at gym.arino.one/admin/login. Sign in with your own WhatsApp number, or use the on-screen demo access code.

What powers the messaging?

Infobip. Every WhatsApp message — the sign-in one-time code, booking confirmations, wallet receipts, concierge replies and marketing campaigns — is delivered through Infobip's WhatsApp Business messaging underneath Arino One.

Is this a real gym or a demo?

It is a presentation build. Pulse Athletic showcases what the Arino One platform delivers for a multi-location fitness operator, running as a live demo environment rather than a trading gym chain.

Next step

Try Pulse Athletic yourself

Both sides of the platform are open. Walk the member journey end to end, then sign in to the department-scoped back office behind it.

This is a live demo environment — sign in with your own WhatsApp number, or use the on-screen demo access code.