Ireland · Survey Example
The Cost of Living, in Their Own Words.
A person opts in to WhatsApp survey messages through Instagram, Facebook or TikTok, a website, a newsletter or a QR code, then answers a short survey about household costs in Ireland — from the weekly shop to energy bills. It starts with where they live, covering cities, towns and rural areas nationwide.
- A location list covering towns, cities and rural areas across Ireland.
- A choice of household costs, followed by an open answer.
- Voluntary participation and a clear way to stop messages.
Illustrative demo with fictional answers. Not a live survey, government programme or published research finding.
How to stop survey messages from this number
You received a WhatsApp message from one of our registered survey numbers. We only contact people whose details were supplied to us by a client with a valid opt-in for research. You are never obliged to reply, and you can stop further messages at any time — immediately and free of charge.
Send the word STOP in reply to the survey message. Your number is added to the opt-out list instantly and you will receive no further messages from this programme.
UNSUBSCRIBE works the same way and is honoured immediately. Either word — STOP, UNSUBSCRIBE or the shorter END — is enough.
Include the number that messaged you and your own number to privacy@arino.one. We remove you from every active programme within one business day.
- ✓Opt-out takes effect immediately. No reminder, follow-up or completion nudge will be sent once your reply is received.
- ✓Your opt-out is shared across every sender used in the programme, so a different number cannot re-contact you for the same survey.
- ✓Opting out costs nothing and needs no explanation — a single word is enough. You will not be asked why you stopped.
- ✓We keep only the fact that you opted out (not your answers) for as long as needed to prevent re-contact, then erase it at the end of the retention window.
- ✓If you think you were messaged without a valid opt-in, write to privacy@arino.one and we will investigate and remove you within one business day.
Arino One is the platform that sends survey messages on behalf of clients. The client who commissioned the survey is the data controller; Arino One is the processor. Your right to opt out is respected by both.
Questionnaires
Structured question sets delivered message by message, with quick replies, rating scales, single and multi-select answers and free-text capture.
WhatsApp Flows
Longer instruments run as an in-chat form — multiple screens, validation and conditional branching — so respondents never leave WhatsApp.
Automations
Reminders, quiet-hour scheduling, partial-completion recovery, incentive delivery and language routing, all handled by the automation engine.
Reporting
Live completion rates, drop-off by question and per-market breakdowns, with raw exports to CSV or a direct push into your BI stack.
Consent is the entry condition
Every programme runs on data supplied by the client under a valid opt-in. Leads from Instagram, Facebook and TikTok must explicitly consent to WhatsApp survey messages; submitting a social lead form alone is not enough. Before fielding, we review the consent source, the wording shown at capture, the date and the scope for each market — and we exclude any record that does not carry defensible evidence. Opt-outs are honoured instantly and propagated across every sender in the programme.
Arino One acts as processor on your instructions. Retention is contractual and time-boxed, sub-processors are disclosed, and erasure is evidenced. See Compliance and EU data residency.
Registered senders, market by market
We have registered WhatsApp survey senders in every country in the European Union and South America. NGOs, government agencies and survey companies can collect feedback through local senders across both regions. We field from WhatsApp Business numbers registered in-country, with display names approved by Meta and templates submitted in the correct category and language for each market — so recipients see a recognisable, verified sender rather than a foreign shortcode.
For programmes beyond the EU and South America, we review sender requirements during setup. Throughput is paced against the messaging tier and quality rating of each number so volume never puts a sender at risk.
How a programme runs
- 01
Scope and instrument design
You supply the questionnaire or research objective. We convert it into a chat-native instrument — question order, answer types, branching logic and translations.
- 02
Audience and consent review
You supply your audience or leads generated on Instagram, Facebook and TikTok. We review the lawful basis and explicit WhatsApp survey opt-in evidence for each market before a single message is sent. No opt-in record, no send.
- 03
Sender and template approval
We route each market through a WhatsApp sender registered for that country and get the outbound templates approved with Meta in the correct category.
- 04
Pilot and calibration
A soft-launch batch validates deliverability, comprehension and completion rate per market. Wording and pacing are tuned before full volume.
- 05
Field and monitor
Full rollout with throughput pacing, quality-rating monitoring and live opt-out handling across every sender.
- 06
Deliver and purge
Results delivered in your format. Personal data is retained only for the agreed window, then erased with a certificate of deletion.
What you receive
| Deliverable | Detail |
|---|---|
| Live dashboard | Completion, drop-off and response distribution updated as the field runs. |
| Raw dataset | Per-respondent answers with timestamps and language, exported as CSV or pushed to your warehouse. |
| Market breakdown | Delivery, read and completion rates by country and sender. |
| Consent and audit log | Opt-in reference, send record and opt-out events for every contact touched. |
| Deletion certificate | Confirmation of erasure at the end of the agreed retention window. |
Commercials
Survey programmes are quoted per project: audience size, number of markets, instrument length and whether you field on your own platform or ours. Messaging is billed at wholesale conversation rates with no Arino markup; the programme fee covers design, sender and template work, fielding and reporting. Existing Arino One clients can run surveys directly on their own platform.
Planning a survey programme?
Send us the questionnaire, the markets and the size of the audience, and we will come back with an instrument outline, a fielding plan per country and a fixed quote.