WhatsApp Flows

Forms, Bookings and Checkouts Inside WhatsApp.

Customers fill in a form, pick a time or choose a product without leaving the chat. Static Flows collect answers; Dynamic Flows show live data from your systems while the customer taps.

Sample

Two Kinds of Flows

Flows (Static)

Screens you design once: lead forms, surveys, sign-ups, feedback, appointment requests.

  • Drag-and-drop builder in the Studio, or describe it and let AI draft it
  • Send from the inbox, a campaign, an automation or a test
  • Every answer lands on the contact profile and can start an automation

Dynamic Flows

Screens filled with live data at the moment the customer opens them: real availability, prices, stock or account details.

  • Your data endpoint is called securely while the customer taps, with encrypted requests
  • Show real time slots, products or balances, then confirm in the same Flow
  • Endpoint health checked before you publish

Flow

Sample
  1. Campaign Template
  2. Flow Opened
  3. Answers on Contact
  4. Automation Started
  5. Reply Sent

Dynamic Flow

Sample
  1. Flow Opened
  2. Live Slots Fetched From Your System
  3. Spot Reserved
  4. Confirmation Sent

How It Works

  1. Step 1

    Build the Flow in the Studio (or ask AI for a first draft).

  2. Step 2

    Publish it to your WhatsApp Business Account.

  3. Step 3

    Send it from the inbox, a campaign or an automation.

  4. Step 4

    Answers arrive in the conversation and on the contact, and can trigger the next step.

Use Cases

  • Appointment Booking
  • Lead Capture
  • Surveys & Feedback
  • Order & Checkout
  • Account Sign-Up
  • Support Triage

Providers

Connect WhatsApp through Infobip, Meta Direct, Twilio, Brevo or LINK Mobility. Flows availability depends on your provider and sender setup.

Video Guide

WhatsApp Flows

WhatsApp Flows
WhatsApp FlowsWatch on YouTube

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