Playbook · Travel & Mobility
Sample: Grace, whose sailing is cancelled.
Hi, I'm Ari, from Arino One. This is a sample playbook for bus, rail and ferry operators.
Sound familiar? Disruption updates don't reach passengers in time. Lost-property calls never stop. And season-ticket renewals are missed.
Meet Grace. Her sailing is cancelled, and she calls. Your AI receptionist explains the alternatives, and moves her to WhatsApp.
A dynamic flow shows the next departures with space. She picks one. Later, a standard flow helps her report the bag she left behind: what it was, which route, and when.
A service alert isn't read on WhatsApp, so it follows up by SMS, or RCS. And an email confirms her new journey.
Time for season-ticket renewals? Share a landing page with a consent form, and reply to every passenger on WhatsApp within minutes.
Passengers who prefer Viber or Telegram get the same alerts there. And the chat on your website answers timetable questions from your own knowledge base.
And whenever a passenger wants a person, your team steps in, with the whole conversation in front of them.
That's Arino One: your own number, your own brand, and your passengers' data under your control. Talk to Ari, to see it for your service.
Arino One is GDPR-native and deployed in your region (EU, NA or APAC). Choose which categories of cookies you allow. Your choice is stored locally for 12 months; we'll ask again after that or sooner if our policy changes.
Required for the site to function: navigation, security, remembering your consent choice. These cannot be disabled.
Anonymised usage statistics that help us understand which pages are useful and where the platform can be improved.
Used to measure advertising effectiveness on Meta and other platforms and to show you relevant Arino One content.