Playbook · Retail & E-commerce
Sample: Declan, expecting a parcel.
Hi, I'm Ari, from Arino One. This is a sample playbook for courier and logistics companies.
Sound familiar? Failed deliveries cost a second trip. Where's my parcel? calls never stop. And drivers can't take calls on the road.
Meet Declan. He calls to ask about his parcel. Your AI receptionist answers, and moves his updates to WhatsApp.
A dynamic flow shows the redelivery slots you have free. He picks one. A standard flow asks for a safe place, and any delivery instructions.
When it's out for delivery, the WhatsApp update isn't read, so it follows up by SMS, or RCS. And an email arrives with proof of delivery.
Want more business accounts? Share a landing page with a consent form, and reply to every enquiry on WhatsApp within minutes.
Before changing his delivery address, a one-time PIN on WhatsApp or SMS confirms it's really Declan. And he can share his exact location, so the driver finds the door.
And whenever a customer wants a person, your team steps in, with the whole conversation in front of them.
That's Arino One: your own number, your own brand, and your customers' data under your control. Talk to Ari, to see it for your business.
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