Playbook · Agencies & Consultancies
Sample: a client's contact centre, and Liam, its customer.
Hi, I'm Ari, from Arino One. This is a sample playbook for CX and contact-centre consultancies.
Sound familiar? Your clients' call queues are too long. Channels sit in silos. And automation risks leaving customers stuck.
Meet Liam. He calls your client. An AI receptionist answers his question, and moves the rest to WhatsApp.
A dynamic flow lets him reschedule himself, from real availability. A standard flow captures the details, so the right team gets it first time.
When an update isn't read, it follows up by SMS, or RCS, and then by email.
New campaigns run on landing pages with consent forms, answered on WhatsApp within minutes.
Calls ring the right team through ring groups. The AI answers from your client's own knowledge base, and on Meta Direct numbers the Meta Business Agent can answer too.
And whenever Liam wants a person, the AI hands over, with the whole conversation in front of them. Your client sees the handoff rate, and how much the AI solved.
That's Arino One for consultancies. Talk to Ari, to see it for your clients.
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