Playbook · Retail & E-commerce
Sample: Zoe, exchanging an online order.
Hi, I'm Ari, from Arino One. This is a sample playbook for fashion and apparel brands.
Sound familiar? Sizing and returns questions flood your team. Exchanges take days. And new collections reach only a few customers.
Meet Zoe. Her jacket is too small, so she calls. Your AI receptionist answers, and moves her exchange to WhatsApp.
A dynamic flow shows the sizes in stock right now. She picks one. A standard flow asks the reason for the return, so you can improve your sizing.
Her exchange update isn't read on WhatsApp, so it follows up by SMS, or RCS. And an email arrives with her return label.
Dropping a new collection? Share a sign-up landing page with a consent form, and reply to every customer on WhatsApp within minutes.
The new collection goes out as a swipeable carousel, one card per piece. Every sale is reported to Meta and TikTok through their pixels and the Conversions API, so your ads reach more people like Zoe.
And whenever a customer wants a person, your team steps in, with the whole conversation in front of them.
That's Arino One: your own number, your own brand, and your customers' data under your control. Talk to Ari, to see it for your brand.
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