Playbook · Retail & E-commerce
Sample: Rita, doing her weekly shop.
Hi, I'm Ari, from Arino One. This is a sample playbook for supermarkets and grocery delivery.
Sound familiar? Substitutions surprise customers at the door. Delivery slots are missed. And simple questions tie up your team.
Meet Rita. She calls about her delivery. Your AI receptionist answers, and moves her order to WhatsApp.
A dynamic flow shows the delivery slots still free. She picks one. A standard flow asks her substitution preferences, and on the day she approves a swap with one tap.
When the driver is close, the WhatsApp update isn't read, so it follows up by SMS, or RCS. And an email arrives with her receipt.
Launching a loyalty club? Share a landing page with a consent form, and reply to every sign-up on WhatsApp within minutes.
Rita adds forgotten items from your catalog, straight into her cart in WhatsApp, and pays by card. In India and Brazil, customers can pay with WhatsApp Payments, without leaving the chat.
And whenever a customer wants a person, your team steps in, with the whole conversation in front of them.
That's Arino One: your own number, your own brand, and your customers' data under your control. Talk to Ari, to see it for your store.
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