Playbook · Utilities & Public Sector
Sample: Megan, whose broadband is down.
Hi, I'm Ari, from Arino One. This is a sample playbook for telecoms and internet providers.
Sound familiar? Fault calls fill the queue. Engineers arrive to find nobody home. And upgrade offers go unseen.
Meet Megan. Her broadband drops, and she calls. Your AI receptionist runs through the first checks, and moves her to WhatsApp.
A standard flow records the checks she's already tried. Then a dynamic flow shows your engineers' free slots. She picks one.
When the engineer is on the way, the WhatsApp update isn't read, so it follows up by SMS, or RCS. And an email confirms the visit.
Launching fibre in her area? Share an upgrade landing page with a consent form, and reply to every customer on WhatsApp within minutes.
A one-time PIN confirms it's really Megan before any change to her account. And a call link on your website lets customers ring you from the browser, with no phone needed.
And whenever a customer wants a person, your team steps in, with the whole conversation in front of them.
That's Arino One: your own number, your own brand, and your customers' data under your control. Talk to Ari, to see it for your business.
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