Can my team reply to Google reviews from Arino One?

Yes. Reviews from your verified Business Profile locations appear in the inbox and your team replies there.

Can customers message us through Google?

Not through Google's own chat any more — Google ended Business Profile chat on 31 July 2024. Eligible profiles can link to WhatsApp or SMS instead.

Can I answer Q&A questions?

No. Google discontinued the Q&A API on 3 November 2025.

Is the Google integration live?

Google Business Profile is rolling out in Arino One. Check the Integrations page for its current status.

Google Reviews in Your Inbox

Reviews are often the first thing a new customer reads. Answering them from the same inbox as your chats means they get assigned, answered and checked like every other conversation.

In Short
New Google reviews arrive in your inbox, someone is assigned, and the reply posts to your Business Profile. Q&A and Google chat are not possible — Google ended both. The Google integration is rolling out in Arino One.

What You Can Do

Read and reply. Google's Business Profile API lets apps list reviews and reply to them, for verified locations only (Google for Developers).
Work as a team. Assign a review, draft a reply, and let a manager check it before it goes live.
Edit a reply later. Replying again updates the existing reply (API reference).

Limits

Feature	Status	Source
Reviews	Available	Google
Q&A	Not possible — API discontinued 3 November 2025	Google
Messages (Business Profile chat)	Not possible — ended 31 July 2024	Google

Google says eligible profiles can let customers contact you by text message or WhatsApp instead (Google Help). Those chats then arrive in your inbox through your WhatsApp or SMS provider.

Good Reply Habits

reply to every review, not only the bad ones;
never share a customer's personal details in a public reply;
move problems to a private channel and offer a way to reach you.

Set It Up

See Google Business Profile and the Integrations page for current status.