Voicemail, transcription and translation

A missed call is still a customer. Arino One captures unanswered calls as voicemail and puts every recording in one place, whether the call came from a WebRTC call link on your website or from a Ping Me device on a counter.

One list, two sources

The Voicemails screen merges:

• WebRTC voicemails — left by a visitor who used a call link when no agent answered. These carry the call link's label and branding, so you can see which page or campaign the call came from.
• Ping Me voicemails — left after an unanswered device press, tagged with the device name so you know which physical location it came from.

Both are sorted by recency and can be marked as listened, so the team can see at a glance what still needs handling.

Transcription

Run transcription on a recording to convert it to text. The record stores:

• the transcript itself
• a status: processing, done or failed
• the provider that produced it
• an error message when a transcription fails, so a retry is informed rather than blind

Transcripts make voicemail searchable and mean a manager can triage twenty messages by reading rather than listening.

Translation

Once a transcript exists, translate it into a target language. The original transcript stays intact — the translation sits alongside it. This matters in tourism, hospitality and logistics, where the caller's language is often not the team's language.

Transcription and translation run through the AI layer: metered at cost with no Arino markup, on Lovable credits or your own key.

Privacy and retention

Recordings and transcripts are personal data. They live in your instance's private storage in your chosen region, are served only through short-lived signed URLs, and are covered by your retention policies — voice recordings can be given a shorter retention period than message content. An erasure request removes a contact's voicemails along with the rest of their record.

Steps at a glance

1. Open VoicemailsGo to Voicemails in the console. WebRTC call-link voicemails and Ping Me device voicemails appear in one list, newest first.
2. Play the recordingPlay the audio inline. Recordings are served through short-lived signed URLs rather than public links.
3. Mark as listenedMark a voicemail as listened once it has been handled, so the team can see what is still outstanding.
4. Transcribe to textRun transcription on a recording to turn it into searchable text. The transcript is stored on the voicemail record with its status — processing, done or failed.
5. Translate the transcriptPick a target language to translate an existing transcript, which is useful when the caller does not speak the language your team works in.
6. Delete when handledDelete a voicemail once it is dealt with, or let your retention policy remove it automatically on schedule.

Frequently asked