Guides

Build an automation in Arino One by combining a trigger, conditions and actions, testing it against a real contact, then publishing and watching the run log.

Run a campaign in Arino One by building a segment, choosing an approved template, testing, scheduling with consent filtering, and reviewing results.

Create a QR opt-in in Arino One by choosing a channel and pre-filled message, writing consent wording, and publishing it to capture consented conversations.

Arino One's CDP holds one record per person across every channel, and segments built from attributes, events and consent stay accurate because they evaluate at run time, not at build time.

Build a form in Arino One to collect structured answers from a contact inside a conversation, write them back to the contact record, and trigger an automation from the submission.

Create shared quick replies in Arino One so agents answer routine questions consistently in one keystroke, with personalisation fields and per-channel variants.

Set expectations automatically in Arino One with greeting, away and out-of-hours auto-replies, and use quiet hours to stop outbound sends landing in the middle of the night.

AI works out of the box on Lovable AI (managed, metered in Lovable credits), or switch to your own OpenAI or Anthropic key. ElevenLabs voice is a separate optional integration.

Build and send multi-card carousel messages — each card an image with a title, body and tappable buttons — from the inbox or a campaign, to showcase products, menus or options inside the chat.

Drop a pin into a conversation — a named place with an address and coordinates — and capture the location a customer shares back, so agents can direct people to stores, meeting points or delivery spots.

Turn long URLs into short first-party links on your own instance, and see who clicked and when — in campaigns and one-to-one messages — without handing your traffic to a third-party shortener.

Send one-time passcodes over your own channels to verify a customer's phone number at login, checkout or any sensitive action, and track how many codes are sent, verified and expired.

Understand how Arino One settles on one consistent display name for a contact from the signals each channel provides — the WhatsApp profile name, a shared name, and more — so the same person reads the same across the inbox and CDP, with a manual override when you need it.

Journeys install a complete customer lifecycle flow — templates, flows and automations — as editable drafts in one click, or draft one from a plain-English description with AI.

Build hosted landing pages with a drag-and-drop block editor or draft one with AI, publish them at your own /p/<slug> address, and track views, visitors and clicks.

Build reusable branded email templates with the block composer or AI, configure sending identities and providers per address, test before sending, and handle one-click unsubscribe automatically.

Bulk-import contacts into Arino One from a CSV, map columns to core fields and custom fields defined in Settings, and review row-level errors before they reach your contact list.

Set up an inbound contact sync source to push contacts from your CRM into a designated Arino One group by API, and enforce validation rules on custom fields so bad data doesn't get in.

Turn on inbox translation in Arino One to see inbound messages in your own language automatically, understand the per-message AI cost, and track usage from Settings.

A tour of every analytics screen in Arino One — campaigns, contacts, templates, commerce, links, verification and resources — and what each one is actually for.

How in-chat orders are created from a WhatsApp cart, how payment is requested through WhatsApp Payments or a Stripe link, and how to read and manage an order's status.

Organise contacts into static groups or rule-based dynamic segments in Arino One, preview membership before you send, describe a segment in plain English with AI, and recalculate segments automatically.

Upload images, video, audio and documents once into the Arino One resources library, reuse them in templates, campaigns, flows and landing pages, and track how often shared resource links are opened.

Collect missed calls as voicemail from WebRTC call links and Ping Me devices, play them in one console inbox, transcribe them to text and translate the transcript into another language.

Set your logo, colours, typeface and app icons once in Arino One so every public surface — landing pages, forms, chat widget, call links, payment and unsubscribe pages — carries your brand, not Arino's.

Every action button in the Arino One inbox composer — AI suggested replies, attachments, voice notes, templates, flows, carousels, products, location, payments, buttons, quick replies, emoji and variables — and how a Super Admin switches each one on or off instance-wide.

How the Arino One shared inbox works day to day — cursor pagination, server-side filters, exact unread counts, assignment and the 24-hour window — and what to check when a conversation seems missing.

Connect a Shopify store to Arino One so abandoned carts, order confirmations, shipping updates and review requests all go out on WhatsApp as real conversations customers can reply to.

Drive the same commerce lifecycle for a WordPress store: WooCommerce order webhooks upsert contacts in Arino One and trigger WhatsApp or SMS confirmations, payment nudges and review requests.

One workspace-wide pixel setup for landing pages, forms, hosted checkout and short links, plus server-side Meta Conversions API reporting for clicks, leads and paid orders — consent-gated when the GDPR module is on.

How the Arino One CDP scores each contact's engagement, resolves identities across channels into one timeline, and reports a lifecycle funnel from reachable to converted — and how to build segments from all three.

Register your own items with an image, description and price inside Arino One, send them from the inbox, and take card payment for the basket — no Commerce Manager, catalogue partner access or product review needed.

Internal team chat lets agents message each other inside the Arino One console, in threads that sit alongside the inbox and never touch a customer-facing channel.