Guides

Build an automation in Arino One by combining a trigger, conditions and actions, testing it against a real contact, then publishing and watching the run log.

Run a campaign in Arino One by building a segment, choosing an approved template, testing, scheduling with consent filtering, and reviewing results.

Create a QR opt-in in Arino One by choosing a channel and pre-filled message, writing consent wording, and publishing it to capture consented conversations.

Arino One's CDP holds one record per person across every channel, and segments built from attributes, events and consent stay accurate because they evaluate at run time, not at build time.

Build a form in Arino One to collect structured answers from a contact inside a conversation, write them back to the contact record, and trigger an automation from the submission.

Create shared quick replies in Arino One so agents answer routine questions consistently in one keystroke, with personalisation fields and per-channel variants.

Set expectations automatically in Arino One with greeting, away and out-of-hours auto-replies, and use quiet hours to stop outbound sends landing in the middle of the night.

AI works out of the box on Lovable AI (managed, metered in Lovable credits), or switch to your own OpenAI or Anthropic key. ElevenLabs voice is a separate optional integration.

Build and send multi-card carousel messages — each card an image with a title, body and tappable buttons — from the inbox or a campaign, to showcase products, menus or options inside the chat.

Drop a pin into a conversation — a named place with an address and coordinates — and capture the location a customer shares back, so agents can direct people to stores, meeting points or delivery spots.

Turn long URLs into short first-party links on your own instance, and see who clicked and when — in campaigns and one-to-one messages — without handing your traffic to a third-party shortener.

Send one-time passcodes over your own channels to verify a customer's phone number at login, checkout or any sensitive action, and track how many codes are sent, verified and expired.

Understand how Arino One settles on one consistent display name for a contact from the signals each channel provides — the WhatsApp profile name, a shared name, and more — so the same person reads the same across the inbox and CDP, with a manual override when you need it.