Invite your team and set roles
Users are managed per instance in Settings → Users. Every user signs in with their own credentials — shared logins break the audit trail and are not supported.
Roles
| Role | Can do |
|---|---|
| Owner | Everything, including billing and instance settings. One or two per instance. |
| Administrator | Channels, automations, templates, users, retention policies. |
| Supervisor | Inbox oversight, assignment, reporting, template approval requests. |
| Agent | Reply in assigned inboxes, view assigned contacts. |
Steps
- Go to Settings → Users.
- Select Invite user and enter a work email address.
- Pick a role and the inboxes or teams the user should see.
- Send the invitation. The user sets their own password on first sign-in.
Good practice
- Give agents access only to the inboxes they work in — the CDP record shows personal data.
- Review the user list quarterly and remove leavers; the review is evidence for your access-control control set.
Steps at a glance
- Open user settingsIn the console go to Settings → Users.
- Invite by emailEnter the work email address of each team member and select a role.
- Assign inbox accessChoose which channels and teams each user can see and reply on.
- Confirm the invitationThe user receives an email invitation and sets their own password on first sign-in.
Next step
Bring this to your enterprise stack
See how a dedicated Arino One instance — deployed in your region (EU, NA or APAC) — would sit inside your operation. Architecture, DPA, and rollout plan walked through live.