Channels

Getting Started Arino One Platform: Remix Your Own Instance What Is Arino One Choosing Your First Provider Rebrand the Template Invite Your Team and Roles The Setup Wizard, Step by Step User Roles Business Profile and Appearance Send Your First Message Roles in Your Instance Demo Data and Going Live Talk to Ari Register on client.arino.one Navigation, ⌘K and Help Mode Frequently Asked Questions Glossary

Your Platform Changelog Set Up Your Instance: The Setup Wizard Connecting Your Instance to Arino One Architecture and Deployment Regions What Your Instance Shares with Arino One The Test Messaging Check and Messaging Integrity About, Version and What's New Modules: Turn Features on and Off Upgrading to a New Release Custom Domain Sending Email From Your Domain Brand Kit and Instance Branding Publishing Your Platform Adding Your Own Features

Providers & Routing Infobip and Lovable: How It Works and How to Connect Messaging Providers: Choose, Connect and Mix How to Register a WhatsApp Sender in Infobip What Infobip Limits Should I Know About?What Does Adding a Channel or an Extra WhatsApp Sender Cost?Connect Meta Directly Connect Twilio Connect Brevo Connect an SMS Supplier Routing Rules by Country Fallback Rules Move a WhatsApp Number to Another Provider Messaging Status and Platform Health

Calling & Voicemail WhatsApp Calling How Is Voice and In-Browser (WebRTC) Calling Billed?Voice and WebRTC Calling Ring Groups and Forwarding Call Alerts and Call Quality Web Call Links Voicemail, Transcription and Translation

AI & Voice AI AI Features and Your Own API Keys AI Concierge Knowledge Base Handing Over to a Person Voice Agents Voice Notes, Greetings and Voice Broadcasts Meta Business Agent AI Compliance

Campaigns & Automations Build Your First Automation Run a Campaign QR-Driven Opt-In Contacts, Attributes and Segments Forms: Collect Data Inside a Conversation Quick Replies: Saved Responses for Agents Auto-Replies and Quiet Hours Carousels: Multi-Card Messages Send and Receive Location Short Links and Click Tracking OTP and 2-Factor Verification Contact Names Across Channels Journeys: Install Multi-Step Customer Lifecycle Messaging Landing Pages: Hosted Pages for Campaigns and Opt-In Links Email Marketing and Templates Importing Contacts and Setting Up Custom Fields Contact Sync API and Data Validation Rules Translations and Multi-Language Inbox Analytics and Reporting Across Arino One Automations on Every Channel Groups and Dynamic Segments Media Library and Resources Inbox Composer Tools The Inbox: Filters, Assignment and Working at Scale Tracking and Pixels: Meta, GA4, TikTok and LinkedIn Engagement Scoring, Channel Attribution and the Lifecycle Funnel Your Products: Sell in Chat Without a Meta Catalogue Internal Team Chat: Agent-To-Agent Messaging in the Console

Integrations & API API and Outbound Webhooks Reference MCP and AI Agents Reference Take Payments in the Chat Commerce Orders and Checkout in Arino One Take Payments with Your Own Stripe Account The Mobile App Shopify and WhatsApp: The Full Order Lifecycle WooCommerce and WhatsApp: Order Webhooks to Conversations

Compliance & GDPR Consent and Opt-In Set Retention Policies Handle Erasure and Access Requests Audit Logs and Evidence for Procurement Compliance Monitoring for Your Instance Turning GDPR Tools on or Off How Arino One's Compliance Rules Work Check Your Own Messaging App for Compliance (Arino Core Compliance)GDPR in Your Platform Sub-Processors

Account & Billing Billing and Plans What Support and SLAs Apply to My Instance?How Are Messages and Conversations Billed?How Is Ping Me Billed?Arino Link and the Command Inbox: How the Platform Connection Works Secrets and Credentials: Where API Keys Live and How to Rotate Them Notifications and Alerts: Browser Notifications, Quiet Hours and Voicemail

Troubleshooting A Message Was Not Delivered A Template Was Rejected Webhooks or Inbound Replies Are Not Arriving Platform Health and Diagnostics Fix a Failed Message by Provider Test Messaging Calls Not Ringing A Payment Was Not Confirmed

Ping Me Ping Me Device Setup

Channels

WhatsApp, SMS, email, Messenger, Instagram, Telegram, TikTok, Viber, RCS and live chat.

Which Channels Can I Use on Arino One?

WhatsApp, SMS, Instagram, Messenger, RCS, email, live chat and voice in one inbox and one contact record, each with its own opt-in rule and window.

How to Add WhatsApp to Your Lovable App

Add WhatsApp Business messaging to a Lovable app with an Arino One instance connected through Infobip — no Business API plumbing to build or maintain.

WhatsApp Message Templates: Create, Categorize, and Get Approved

How WhatsApp templates work in Arino One — the three categories, how they affect sending and billing, how to get them approved and why they get rejected.

WhatsApp Flows: Build Interactive Forms Inside the Chat

Interactive forms customers complete inside WhatsApp: how to build and publish a Flow, three ways to send it, and how answers reach your contacts.

Dynamic WhatsApp Flows: Live Data Inside the Chat

Flows that call a live encrypted endpoint on your instance to build screens from your own data: how the keys work, and when to stay static.

WhatsApp Catalog: Sell Products Inside the Chat

Connect your Meta catalog, send single- and multi-product messages, and receive a customer's cart as an order in the conversation — on your own accounts.

How Do I Connect Instagram to Arino One?

Connect an Instagram professional account through its Facebook Page so DMs, story replies and mentions land in the Arino One inbox with every other channel.

How Do I Connect Facebook Messenger to Arino One?

Connect a Facebook Page you administer under Settings → Channels (Messenger) so every Page conversation lands in the Arino One inbox with full contact history.

How Do I Send SMS From Arino One?

Send A2P SMS from your instance by registering a sender for each country, respecting opt-out keywords, and watching segment length before a bulk send.

RCS Business Messaging

Launch a verified RCS agent, use rich cards and suggested replies, and configure SMS fallback.

Authenticate a sending domain with SPF, DKIM and DMARC, and run email alongside messaging in the same inbox.

Live Chat Widget

Install the on-site chat widget, configure availability and routing, and hand conversations to agents — included in every plan at no extra charge.

Viber Business Messages

Activate a verified Viber sender, understand session and transactional messages, and confirm Viber is available in your target countries.

Connect a LINE Official Account, understand followers-only messaging and push vs reply messages, and check regional fit before you commit.

Telegram Messaging

Connect a Telegram bot to your Arino One instance, understand the user-initiated-only rule, and check where Telegram is actually usable for your audience.

KakaoTalk Messaging

Connect a KakaoTalk Channel, understand its Korea-centric reach and Alimtalk templates vs free-form chat, and activate it as an on-request channel.

Connect a Zalo Official Account, understand its Vietnam-centric reach and ZNS template messaging, and activate it as an on-request channel.

Apple Messages for Business

Let iPhone and Mac users message your business from Apple Maps, Safari, Spotlight and your listings, connected to Arino One as an on-request channel.

Template Health and Quality Ratings

How to read WhatsApp template health, quality ratings and lifecycle events in Arino One, and how RCS templates have their own approval rules.

Connect a Telegram bot with its token in Settings → Telegram Bot; the @botname is checked, each bot belongs to one app, and inline buttons are supported.

TikTok Messages

TikTok messages come through Infobip. A Super Admin connects the account, replies are allowed within 48 hours, and some regions are limited.