Live chat widget

The widget puts a live conversation on your website and routes it into the same inbox as every other channel.

1. Create the widget in Settings → Channels → Live chat and set its appearance.
2. Paste the generated script tag before the closing </body> tag.
3. Set business hours and the offline message.
4. Assign the widget to a team and set the escalation rule.

Consent and cookies

The widget sets a first-party session identifier. Declare it in your cookie policy and load the widget after consent where your policy requires it.

Steps at a glance

1. Create the widgetIn Settings → Channels → Live chat, create a widget and set its appearance.
2. Install the snippetPaste the generated script tag before the closing body tag on your site.
3. Set availabilityDefine business hours and the offline message.
4. Route conversationsAssign the widget to a team and set the escalation rule.