How do I connect Facebook Messenger to Arino One?

You connect Facebook Messenger to Arino One by authorising a Facebook Page you administer under Settings → Channels → Messenger. Once connected, every conversation on that Page appears in the inbox and is attached to the corresponding contact record, alongside any other channel that contact uses.

Requirements before you start

You need admin rights on the Facebook Page — Messenger connects at the Page level, not the individual account level, so anyone connecting the channel must have that permission in Meta Business Manager. Unlike WhatsApp, there's no separate business-verification step for Messenger itself; verification requirements sit with the Page and Meta Business Manager, and are typically already satisfied if the Page is active.

Connection steps

1. Confirm you're an admin of the Facebook Page in Meta Business Manager.
2. In your instance, go to Settings → Channels → Messenger and complete the Meta login and Page-authorisation flow.
3. Select the specific Page you want to connect — each Page is a separate connection, so if you manage several brands' Pages, connect each one individually.
4. Assign the channel to the team or queue that should handle it.
5. Message the Page from a personal Facebook account and confirm the conversation appears correctly in the inbox.

Whose Meta Business Manager this uses

As with Instagram, Messenger is always tied to your own Facebook Page and Meta Business Manager — there's no Arino-owned Messenger connection. You authorise the connection yourself under Settings → Channels → Messenger, whether or not you have the optional $50/month Arino Core connection; that connection brings Arino support, management, updates and WebRTC, but the Page and Meta Business Manager remain yours either way.

Message windows and tags

Messenger applies a standard reply window once a contact messages the Page: within that window, you can reply with any content. Outside it, business-initiated messages require a Meta-approved message tag for a specific permitted purpose — for example a post-purchase update, a confirmed event reminder, or an account-related alert. Message tags are narrow by design; using the wrong tag for a marketing message is likely to be rejected by Meta, so confirm the correct tag before wiring it into an automation.

Opt-in on Messenger

Messenger doesn't require a stored marketing opt-in the way WhatsApp and SMS do. What you can send is instead governed by the reply window and message tags described above. If your use case genuinely needs recorded, evidence-grade opt-in — for example a regulated marketing programme — run that traffic on a channel with an explicit consent record, such as WhatsApp, SMS or email, and use Messenger for the conversational support layer.

Automation and quick replies

Messenger supports the same automation building blocks as other channels — welcome messages, quick-reply menus and handoff to a live agent — but any automated message sent outside the standard reply window is still subject to the message-tag rules above, so build a check into your automation for how long since the contact last messaged before sending a follow-up. Quick replies and persistent menu options are a good way to keep conversations inside the reply window, since each contact tap resets it.

Troubleshooting a broken connection

If conversations stop arriving after a previously working connection, the most common cause is the Page admin's access having changed in Meta Business Manager, or the Page's access token expiring after a password or permissions change on the linked Facebook account. Reauthorise the connection under Settings → Channels → Messenger to refresh the token; this doesn't affect existing conversation history. If reauthorising doesn't fix it, confirm in Meta Business Manager that the Page is still active and that the account used to connect it still has admin rights.

Billing

Messenger is a channel activation like any other. The optional $50/month Arino Core connection covers Arino support, management, updates and WebRTC; it does not cover activating Messenger or any message costs the channel generates. See billing-and-plans for the full rate card.

Steps at a glance

1. Confirm Page admin accessYou need admin rights on the Facebook Page whose conversations you want to connect.
2. Authorise the connectionGo to Settings → Channels → Messenger and complete Meta's login and Page-authorisation flow.
3. Select the PageChoose the specific Page whose conversations should route into the inbox — one connection per Page.
4. Route the inboxAssign the Messenger channel to the team or queue that should handle these conversations.
5. Test the connectionMessage the Page from a personal Facebook account and confirm the conversation appears in the inbox.
6. Review message tag useIf you plan to send outside the standard reply window, confirm which Meta message tag applies to your use case before enabling it in an automation.

Frequently asked