Troubleshooting
Fix failed messages, rejected templates, webhooks, calls and payments.
Troubleshooting
Getting StartedArino One Platform: Remix Your Own InstanceWhat Is Arino OneChoosing Your First ProviderRebrand the TemplateInvite Your Team and RolesThe Setup Wizard, Step by StepUser RolesBusiness Profile and AppearanceSend Your First MessageRoles in Your InstanceDemo Data and Going LiveTalk to AriRegister on client.arino.oneNavigation, ⌘K and Help ModeFrequently Asked QuestionsGlossary
Your PlatformChangelogSet Up Your Instance: The Setup WizardConnecting Your Instance to Arino OneArchitecture and Deployment RegionsWhat Your Instance Shares with Arino OneThe Test Messaging Check and Messaging IntegrityAbout, Version and What's NewModules: Turn Features on and OffUpgrading to a New ReleaseCustom DomainSending Email From Your DomainBrand Kit and Instance BrandingPublishing Your PlatformAdding Your Own Features
Providers & RoutingInfobip and Lovable: How It Works and How to ConnectMessaging Providers: Choose, Connect and MixHow to Register a WhatsApp Sender in InfobipWhat Infobip Limits Should I Know About?What Does Adding a Channel or an Extra WhatsApp Sender Cost?Connect Meta DirectlyConnect TwilioConnect BrevoConnect an SMS SupplierRouting Rules by CountryFallback RulesMove a WhatsApp Number to Another ProviderMessaging Status and Platform Health
ChannelsWhich Channels Can I Use on Arino One?How to Add WhatsApp to Your Lovable AppWhatsApp Message Templates: Create, Categorize, and Get ApprovedWhatsApp Flows: Build Interactive Forms Inside the ChatDynamic WhatsApp Flows: Live Data Inside the ChatWhatsApp Catalog: Sell Products Inside the ChatHow Do I Connect Instagram to Arino One?How Do I Connect Facebook Messenger to Arino One?How Do I Send SMS From Arino One?RCS Business MessagingEmailLive Chat WidgetViber Business MessagesLINE MessagingTelegram MessagingKakaoTalk MessagingZalo MessagingApple Messages for BusinessTemplate Health and Quality RatingsTelegram BotTikTok Messages
Calling & VoicemailWhatsApp CallingHow Is Voice and In-Browser (WebRTC) Calling Billed?Voice and WebRTC CallingRing Groups and ForwardingCall Alerts and Call QualityWeb Call LinksVoicemail, Transcription and Translation
AI & Voice AIAI Features and Your Own API KeysAI ConciergeKnowledge BaseHanding Over to a PersonVoice AgentsVoice Notes, Greetings and Voice BroadcastsMeta Business AgentAI Compliance
Campaigns & AutomationsBuild Your First AutomationRun a CampaignQR-Driven Opt-InContacts, Attributes and SegmentsForms: Collect Data Inside a ConversationQuick Replies: Saved Responses for AgentsAuto-Replies and Quiet HoursCarousels: Multi-Card MessagesSend and Receive LocationShort Links and Click TrackingOTP and 2-Factor VerificationContact Names Across ChannelsJourneys: Install Multi-Step Customer Lifecycle MessagingLanding Pages: Hosted Pages for Campaigns and Opt-In LinksEmail Marketing and TemplatesImporting Contacts and Setting Up Custom FieldsContact Sync API and Data Validation RulesTranslations and Multi-Language InboxAnalytics and Reporting Across Arino OneAutomations on Every ChannelGroups and Dynamic SegmentsMedia Library and ResourcesInbox Composer ToolsThe Inbox: Filters, Assignment and Working at ScaleTracking and Pixels: Meta, GA4, TikTok and LinkedInEngagement Scoring, Channel Attribution and the Lifecycle FunnelYour Products: Sell in Chat Without a Meta CatalogueInternal Team Chat: Agent-To-Agent Messaging in the Console
Integrations & APIAPI and Outbound Webhooks ReferenceMCP and AI Agents ReferenceTake Payments in the ChatCommerce Orders and Checkout in Arino OneTake Payments with Your Own Stripe AccountThe Mobile AppShopify and WhatsApp: The Full Order LifecycleWooCommerce and WhatsApp: Order Webhooks to Conversations
Compliance & GDPRConsent and Opt-InSet Retention PoliciesHandle Erasure and Access RequestsAudit Logs and Evidence for ProcurementCompliance Monitoring for Your InstanceTurning GDPR Tools on or OffHow Arino One's Compliance Rules WorkCheck Your Own Messaging App for Compliance (Arino Core Compliance)GDPR in Your PlatformSub-Processors
Account & BillingBilling and PlansWhat Support and SLAs Apply to My Instance?How Are Messages and Conversations Billed?How Is Ping Me Billed?Arino Link and the Command Inbox: How the Platform Connection WorksSecrets and Credentials: Where API Keys Live and How to Rotate ThemNotifications and Alerts: Browser Notifications, Quiet Hours and Voicemail
A Message Was Not Delivered
Diagnose an undelivered message step by step — consent, sender, template, window, handset, carrier — and know when and how to escalate.
A Template Was Rejected
Why WhatsApp and RCS templates get rejected, how to rewrite one so it is approved, and where to escalate depending on your Arino Core connection.
Webhooks or Inbound Replies Are Not Arriving
Fix missing inbound messages and delivery reports: registration, endpoint health, TLS, retries, signature checks, and escalation by connection status.
CRM or Helpdesk Sync Is Failing · Draft
Diagnose a failing CRM or helpdesk integration: credentials, field mapping, rate limits, ownership conflicts, and where to escalate by instance type.
Platform Health and Diagnostics
Read the Health page: the built-in messaging test, Infobip and Cloudflare status, webhook delivery and scheduled job tables, and how to diagnose issues.
Fix a Failed Message by Provider
Read the error hint on a failed message, find the code for Infobip, Meta Direct, Twilio or your SMS supplier, and apply the fix.
Test Messaging
Test Messaging in /platform/health shows one row per connected provider and checks each step a message takes.
Calls Not Ringing
If calls do not ring, turn on call alerts, allow the browser's microphone and sound, then run Check My Setup.
A Payment Was Not Confirmed
If a payment stays unconfirmed, check the Stripe webhook in Settings → Payments, wait for the 15-minute check, then look in your Stripe dashboard.