Troubleshooting

Diagnose delivery failures, template rejections, webhooks and sync errors.

A message was not delivered · Draft

Diagnose an undelivered message in order: consent, sender, template, window, handset, carrier.

A template was rejected · Draft

Why WhatsApp and RCS templates get rejected and how to rewrite one so it is approved.

Webhooks or inbound replies are not arriving · Draft

Fix missing inbound messages and delivery reports: registration, endpoint health, TLS, retries and signature checks.

CRM or helpdesk sync is failing · Draft

Diagnose a failing integration: credentials, field mapping, rate limits and conflicting record ownership.