Troubleshooting
Diagnose delivery failures, template rejections, webhooks and sync errors.
A message was not delivered
Diagnose an undelivered message in order: consent, sender, template, window, handset, carrier, and escalate correctly based on whether your instance is connected to Arino Core.
A template was rejected
Why WhatsApp and RCS templates get rejected, how to rewrite one so it is approved, and where to escalate depending on your Arino Core connection.
Webhooks or inbound replies are not arriving
Fix missing inbound messages and delivery reports: registration, endpoint health, TLS, retries, signature checks, and escalation by connection status.
CRM or helpdesk sync is failing
Diagnose a failing CRM or helpdesk integration: credentials, field mapping, rate limits, ownership conflicts, and where to escalate by instance type.
Platform health and diagnostics
Read the Platform → Health page: the built-in messaging test, Infobip and Cloudflare status cards, webhook delivery and cron job tables, and how to use them to diagnose issues.