Getting Started
Set up your platform, choose your first provider, invite your team and send your first message.
Getting Started
Getting StartedArino One Platform: Remix Your Own InstanceWhat Is Arino OneChoosing Your First ProviderRebrand the TemplateInvite Your Team and RolesThe Setup Wizard, Step by StepUser RolesBusiness Profile and AppearanceSend Your First MessageRoles in Your InstanceDemo Data and Going LiveTalk to AriRegister on client.arino.oneNavigation, ⌘K and Help ModeFrequently Asked QuestionsGlossary
Your PlatformChangelogSet Up Your Instance: The Setup WizardConnecting Your Instance to Arino OneArchitecture and Deployment RegionsWhat Your Instance Shares with Arino OneThe Test Messaging Check and Messaging IntegrityAbout, Version and What's NewModules: Turn Features on and OffUpgrading to a New ReleaseCustom DomainSending Email From Your DomainBrand Kit and Instance BrandingPublishing Your PlatformAdding Your Own Features
Providers & RoutingInfobip and Lovable: How It Works and How to ConnectMessaging Providers: Choose, Connect and MixHow to Register a WhatsApp Sender in InfobipWhat Infobip Limits Should I Know About?What Does Adding a Channel or an Extra WhatsApp Sender Cost?Connect Meta DirectlyConnect TwilioConnect BrevoConnect an SMS SupplierRouting Rules by CountryFallback RulesMove a WhatsApp Number to Another ProviderMessaging Status and Platform Health
ChannelsWhich Channels Can I Use on Arino One?How to Add WhatsApp to Your Lovable AppWhatsApp Message Templates: Create, Categorize, and Get ApprovedWhatsApp Flows: Build Interactive Forms Inside the ChatDynamic WhatsApp Flows: Live Data Inside the ChatWhatsApp Catalog: Sell Products Inside the ChatHow Do I Connect Instagram to Arino One?How Do I Connect Facebook Messenger to Arino One?How Do I Send SMS From Arino One?RCS Business MessagingEmailLive Chat WidgetViber Business MessagesLINE MessagingTelegram MessagingKakaoTalk MessagingZalo MessagingApple Messages for BusinessTemplate Health and Quality RatingsTelegram BotTikTok Messages
Calling & VoicemailWhatsApp CallingHow Is Voice and In-Browser (WebRTC) Calling Billed?Voice and WebRTC CallingRing Groups and ForwardingCall Alerts and Call QualityWeb Call LinksVoicemail, Transcription and Translation
AI & Voice AIAI Features and Your Own API KeysAI ConciergeKnowledge BaseHanding Over to a PersonVoice AgentsVoice Notes, Greetings and Voice BroadcastsMeta Business AgentAI Compliance
Campaigns & AutomationsBuild Your First AutomationRun a CampaignQR-Driven Opt-InContacts, Attributes and SegmentsForms: Collect Data Inside a ConversationQuick Replies: Saved Responses for AgentsAuto-Replies and Quiet HoursCarousels: Multi-Card MessagesSend and Receive LocationShort Links and Click TrackingOTP and 2-Factor VerificationContact Names Across ChannelsJourneys: Install Multi-Step Customer Lifecycle MessagingLanding Pages: Hosted Pages for Campaigns and Opt-In LinksEmail Marketing and TemplatesImporting Contacts and Setting Up Custom FieldsContact Sync API and Data Validation RulesTranslations and Multi-Language InboxAnalytics and Reporting Across Arino OneAutomations on Every ChannelGroups and Dynamic SegmentsMedia Library and ResourcesInbox Composer ToolsThe Inbox: Filters, Assignment and Working at ScaleTracking and Pixels: Meta, GA4, TikTok and LinkedInEngagement Scoring, Channel Attribution and the Lifecycle FunnelYour Products: Sell in Chat Without a Meta CatalogueInternal Team Chat: Agent-To-Agent Messaging in the Console
Integrations & APIAPI and Outbound Webhooks ReferenceMCP and AI Agents ReferenceTake Payments in the ChatCommerce Orders and Checkout in Arino OneTake Payments with Your Own Stripe AccountThe Mobile AppShopify and WhatsApp: The Full Order LifecycleWooCommerce and WhatsApp: Order Webhooks to Conversations
Compliance & GDPRConsent and Opt-InSet Retention PoliciesHandle Erasure and Access RequestsAudit Logs and Evidence for ProcurementCompliance Monitoring for Your InstanceTurning GDPR Tools on or OffHow Arino One's Compliance Rules WorkCheck Your Own Messaging App for Compliance (Arino Core Compliance)GDPR in Your PlatformSub-Processors
Account & BillingBilling and PlansWhat Support and SLAs Apply to My Instance?How Are Messages and Conversations Billed?How Is Ping Me Billed?Arino Link and the Command Inbox: How the Platform Connection WorksSecrets and Credentials: Where API Keys Live and How to Rotate ThemNotifications and Alerts: Browser Notifications, Quiet Hours and Voicemail
Arino One Platform: Remix Your Own Instance
Remixing Arino One gives you a complete instance in your own Lovable account, with its own database, Infobip relay and WhatsApp, SMS and email live on first boot.
What Is Arino One
Your own conversational platform: one inbox for every channel and call, plus contacts, campaigns, automations and AI, on providers you choose and pay directly.
Choosing Your First Provider
The setup wizard: the first user becomes Super Admin, picks messaging providers on their own accounts, and can add an SMS backup and routing by country.
Rebrand the Template
Rebrand the Arino One remix template by updating design tokens, logo, typography, copy and legal pages while keeping the messaging logic intact.
Invite Your Team and Roles
Invite teammates by email from Settings → Team & Roles and give each one a role: Super Admin, Admin, Manager or Agent.
The Setup Wizard, Step by Step
A new Arino One instance opens a four-step wizard at /setup: create the Super Admin, connect Infobip, send a test message, and connect to Arino One.
User Roles
The four roles in Arino One — Super Admin, Admin, Manager and Agent — and exactly what each can do.
Business Profile and Appearance
Settings → Business Profile holds your company name, logo, colours and privacy policy link, used across the inbox, forms, the cookie banner and consent pages.
Send Your First Message
After connecting a provider and adding a sender, open the Inbox, start a conversation and send a test message to your own phone.
Roles in Your Instance
Your instance has four roles: Super Admin, Admin, Manager and Agent. The first user created in the setup wizard is the Super Admin.
Demo Data and Going Live
What the demo data in a new platform includes, when it clears on its own, and how to remove it or hide the setup checklist.
Talk to Ari
Ari is the voice and chat assistant on arino.one that answers questions about Arino One and passes your request to our engineers.
Register on client.arino.one
How to sign up on client.arino.one in seven steps, what to have ready before your call, and how booking and your fixed quote work.
Navigation, ⌘K and Help Mode
Find your way around Arino One: the sidebar, icon rail and phone tab bar, ⌘K search, Help Mode with the ? key, the Help Centre and tours.
Frequently Asked Questions
Quick answers about Arino One: providers, plans, demo data, roles, data and getting help.
Glossary
Plain definitions of the words used across Arino One: provider, sender, routing rule, fallback, template, 24-hour window, demo data and more.