Frequently asked questions

The most common questions land in six areas — which route and build option apply to you, what setup involves, who holds the keys, what the optional monthly fee does and doesn't cover, how channels and Ping Me are billed, and what happens if you leave. Answers below go slightly deeper than the short pairs above; the linked articles cover each subject in full.

Routes and build options

Arino One is the platform, and every client owns their own Infobip account. Onboarding is therefore two questions rather than a choice between product tiers.

First, the route. On the Remix route you don't yet have an Infobip account: you register on client.arino.one, confirm by OTP and email, then follow Infobip's own signup flow to create an account you own and pay for directly. On the BYO route you already have an Infobip account and simply connect your existing keys.

Second, the build option. Self-build is free — you (or your developer) remix the Arino One Lovable template into your own workspace and build the instance yourself. We build it for you is a flat $350 one-time fee for Arino to set the instance up on your behalf. Both routes support both options, and the resulting instance is yours in every combination. See Remix vs BYO for the full comparison.

Setup

Setup is a flat $350 one-time fee, charged only if you choose the We build it for you option — self-build carries no Arino setup charge at all. It does not depend on your Meta verification status. Setup provisions the instance, connects your Infobip account, and configures the platform and GDPR features you'll rely on afterwards: templates, consent handling and channel connections are configured at this stage rather than left for you to build later.

A verified Meta Business Manager is a prerequisite. WhatsApp, Instagram and Messenger cannot be connected without one, on any route or build option. If you don't already have a verified Meta Business Manager, Meta Business Verification must be completed first — Arino can assist with that process separately via support. Confirm this early in your planning, since it's the most common cause of a delayed launch. It does not change the flat $350 setup fee.

Who holds the keys

This is the fact clients most often assume incorrectly, so it is worth stating plainly: the Infobip account and its API keys are always yours. There is no arrangement in which Arino owns the messaging account on your behalf. On the Remix route you create that account during onboarding; on the BYO route you already have it. Infobip invoices you directly for usage, and Meta bills you directly for WhatsApp conversation fees. If you're ever unsure, check who receives the Infobip invoice — it will be you.

What the optional $50/month actually covers

The Arino Core connection is optional and flat. It covers instance connection and management, unlimited user seats, unlimited live web chat, the platform and GDPR features provisioned at setup, and access to WebRTC in-browser calling (itself billed at $0.009/minute).

It does not cover message or conversation costs, additional channel activations, extra WhatsApp senders, custom development, PSTN number rental, or anything to do with Ping Me. Messages in particular are never billed by Arino under any circumstances — they are paid directly to Infobip and Meta. Treat the $50/month as covering Arino's connection to the platform, not the traffic running through it.

If you skip the connection, you keep the instance and your channels keep running on your own Infobip account; what you lose is Arino support, management and updates, plus access to WebRTC.

Channels and Ping Me

Every channel your instance uses beyond the included live web chat — WhatsApp, SMS, RCS, Instagram, Messenger, email, voice — carries its own usage-based cost from Meta or Infobip, billed to you directly by those providers and described per channel in the channel articles. Ping Me sits entirely outside the monthly connection: the device is a one-time $200 purchase through the portal store, and every button press ($0.10) and talk minute ($0.009) is billed separately, regardless of route or build option.

Support and leaving

Arino support under the applicable SLA is included while you hold the $50/month connection. Without it, running the instance is your own responsibility and you should expect advisory help at most. Leaving is always straightforward: export contacts, history and templates whenever you like, and cancel the connection at the end of a billing period. Because you already hold your own Infobip account — and your own code if you self-built — "leaving" is really just switching off Arino's connection layer rather than a data migration.

Frequently asked