Account & services

Billing, instance sizing, regions, support tiers and service management.

Billing and plans · Draft

How Arino One is billed — platform subscription plus pass-through channel costs — and where to see usage.

Support and SLAs · Draft

Support channels, response targets by severity and how to escalate a production incident.

User roles and permissions reference · Draft

Full permission matrix for Owner, Administrator, Supervisor and Agent roles on an Arino One instance.