Account & services
Billing, instance sizing, regions, support tiers and service management.
Billing and plans
Arino One charges only setup, an optional connection, WebRTC, and Ping Me. All messaging is paid directly to Infobip and Meta — never by Arino.
What support and SLAs apply to my instance?
Support channels, severity-based response targets and escalation, and how coverage differs between connected and unconnected instances.
What user roles are available on Arino One?
Full permission matrix for Owner, Administrator, Supervisor and Agent roles, how inbox visibility works separately from role, and how oversight differs by connection status.
How are messages and conversations billed?
Messages and conversations are paid directly to Infobip and Meta — never billed by Arino. How conversation and segment pricing works, and how to monitor spend.
How is Ping Me billed?
Ping Me is billed separately from the platform subscription: a one-time device cost, then per button press and per talk minute.
How is voice and in-browser (WebRTC) calling billed?
Voice and in-browser WebRTC calling on Arino One costs $0.009 per minute, available only while the instance stays on an active $50/month Arino Core connection. PSTN number rental and termination are always paid directly to Infobip by the client.
What does adding a channel or an extra WhatsApp sender cost?
Extra channel activations and extra WhatsApp senders sit outside the optional $50/month connection — how the request process works, and how it differs if you run unconnected.
Arino Link and the Command Inbox: how the platform connection works
How Arino Link pairs your instance to Arino One, why nothing runs without your approval in the Command Inbox, and the three privacy tiers governing what leaves your instance.
Secrets and credentials: where API keys live and how to rotate them
How Arino One stores Infobip, AI and calling credentials, the database-first resolution order, who can view or change them, and how to rotate a key safely.
Notifications and alerts: browser notifications, quiet hours and voicemail
How to configure browser notifications for incoming messages, set quiet hours that pause scheduled sends, and manage voicemail recordings and transcripts.