Send your first message

Once a channel is connected, send a test message to yourself before you route real traffic. It confirms credentials, sender registration, template approval and webhook delivery in one pass.

Steps

1. Open Inbox and select the connected channel.
2. Create a contact with your own number and record consent for the test.
3. Select an approved template. On WhatsApp and RCS, business-initiated conversations must start from a template.
4. Send. The conversation timeline shows sent → delivered → read.

If nothing arrives

Check the channel status page first, then the delivery log on the conversation. A message stuck at *sent* usually means a sender or template problem, not a platform problem.

Steps at a glance

1. Open the inboxGo to Inbox in the console and select the connected channel you want to send from.
2. Add a test contactCreate a contact with your own phone number and record consent for the test.
3. Choose a templateFor WhatsApp and RCS the first outbound message must use an approved template.
4. Send and confirmSend the message and watch the status move from sent to delivered to read in the conversation timeline.