What your instance shares with Arino One
Your instance shares very little with Arino One, in three tiers. Unpaired, it sends only an anonymous install count and the owner's name and email. Paired, it also sends health information and counts. Messages, contacts and keys are never sent.
The three tiers
| Tier | What is sent |
|---|---|
| 1. Every instance | An anonymous install count |
| 2. Every instance with an owner | The owner's name and email |
| 3. Paired instances only | Health information and counts |
Never sent
- Messages
- Contacts
- Keys, including your Infobip API key, which is stored encrypted and never leaves your instance
Turning off the install count
Set ARINO_TELEMETRY=off in your instance to stop the anonymous install count.
Deleting your data
To ask Arino to delete what it holds about you, email privacy@arino.one.
For how the paired connection works, see Arino Link and the Command Inbox.
Frequently asked
What does an unpaired instance send?
An anonymous install count, and the owner's name and email. Nothing else.
What does a paired instance send?
Health information and counts, in addition to the above. Never messages, contacts or keys.
What is never sent?
Your messages, your contacts and your keys, including your Infobip API key, which is stored encrypted and never leaves your instance.
Can I turn off the install count?
Yes. Set ARINO_TELEMETRY=off in your instance and it stops sending the anonymous install count.
How do I ask Arino to delete what it holds?
Email privacy@arino.one and ask for your data to be deleted.
Apply this to your own deployment
This guide describes decisions we make on live instances. Tell us your channels, systems and region and we will map it to an architecture outline, a provisioning plan and an indicative commercial model — usually within one business day.