Getting Started

Getting Started Arino One Platform: Remix Your Own Instance What Is Arino One Choosing Your First Provider Rebrand the Template Invite Your Team and Roles The Setup Wizard, Step by Step User Roles Business Profile and Appearance Send Your First Message Roles in Your Instance Demo Data and Going Live Talk to Ari Register on client.arino.one Navigation, ⌘K and Help Mode Frequently Asked Questions Glossary

Your Platform Changelog Set Up Your Instance: The Setup Wizard Connecting Your Instance to Arino One Architecture and Deployment Regions What Your Instance Shares with Arino One The Test Messaging Check and Messaging Integrity About, Version and What's New Modules: Turn Features on and Off Upgrading to a New Release Custom Domain Sending Email From Your Domain Brand Kit and Instance Branding Publishing Your Platform Adding Your Own Features

Providers & Routing Infobip and Lovable: How It Works and How to Connect Messaging Providers: Choose, Connect and Mix How to Register a WhatsApp Sender in Infobip What Infobip Limits Should I Know About?What Does Adding a Channel or an Extra WhatsApp Sender Cost?Connect Meta Directly Connect Twilio Connect Brevo Connect an SMS Supplier Routing Rules by Country Fallback Rules Move a WhatsApp Number to Another Provider Messaging Status and Platform Health

Calling & Voicemail WhatsApp Calling How Is Voice and In-Browser (WebRTC) Calling Billed?Voice and WebRTC Calling Ring Groups and Forwarding Call Alerts and Call Quality Web Call Links Voicemail, Transcription and Translation

AI & Voice AI AI Features and Your Own API Keys AI Concierge Knowledge Base Handing Over to a Person Voice Agents Voice Notes, Greetings and Voice Broadcasts Meta Business Agent AI Compliance

Campaigns & Automations Build Your First Automation Run a Campaign QR-Driven Opt-In Contacts, Attributes and Segments Forms: Collect Data Inside a Conversation Quick Replies: Saved Responses for Agents Auto-Replies and Quiet Hours Carousels: Multi-Card Messages Send and Receive Location Short Links and Click Tracking OTP and 2-Factor Verification Contact Names Across Channels Journeys: Install Multi-Step Customer Lifecycle Messaging Landing Pages: Hosted Pages for Campaigns and Opt-In Links Email Marketing and Templates Importing Contacts and Setting Up Custom Fields Contact Sync API and Data Validation Rules Translations and Multi-Language Inbox Analytics and Reporting Across Arino One Automations on Every Channel Groups and Dynamic Segments Media Library and Resources Inbox Composer Tools The Inbox: Filters, Assignment and Working at Scale Tracking and Pixels: Meta, GA4, TikTok and LinkedIn Engagement Scoring, Channel Attribution and the Lifecycle Funnel Your Products: Sell in Chat Without a Meta Catalogue Internal Team Chat: Agent-To-Agent Messaging in the Console

Integrations & API API and Outbound Webhooks Reference MCP and AI Agents Reference Take Payments in the Chat Commerce Orders and Checkout in Arino One Take Payments with Your Own Stripe Account The Mobile App Shopify and WhatsApp: The Full Order Lifecycle WooCommerce and WhatsApp: Order Webhooks to Conversations

Compliance & GDPR Consent and Opt-In Set Retention Policies Handle Erasure and Access Requests Audit Logs and Evidence for Procurement Compliance Monitoring for Your Instance Turning GDPR Tools on or Off How Arino One's Compliance Rules Work Check Your Own Messaging App for Compliance (Arino Core Compliance)GDPR in Your Platform Sub-Processors

Account & Billing Billing and Plans What Support and SLAs Apply to My Instance?How Are Messages and Conversations Billed?How Is Ping Me Billed?Arino Link and the Command Inbox: How the Platform Connection Works Secrets and Credentials: Where API Keys Live and How to Rotate Them Notifications and Alerts: Browser Notifications, Quiet Hours and Voicemail

Troubleshooting A Message Was Not Delivered A Template Was Rejected Webhooks or Inbound Replies Are Not Arriving Platform Health and Diagnostics Fix a Failed Message by Provider Test Messaging Calls Not Ringing A Payment Was Not Confirmed

Ping Me Ping Me Device Setup

Frequently Asked Questions

Getting StartedUpdated 2026-10-10

Short answers to the questions we hear most. Each links to a full article.

Providers

You bring your own: see Messaging Providers.

Plans

See Billing and Plans.

Getting Help

Tickets reach us once your platform is paired with Arino One. Until then, email hello@arino.one.

Steps at a glance

Search FirstUse the Ask box at the top of the Help Centre.
Talk to AriAsk Ari on arino.one.
Contact UsRaise a ticket from Account & Services, or email hello@arino.one.

Frequently asked

Do You Charge for Messages?

No. Providers bill you directly; Arino One shows message counts, never provider prices.

What Is in Each Plan?

Every feature; plans differ only by team size. See Billing and Plans.

Can I Explore Before Connecting a Provider?

Yes. Every new platform starts with demo data.

Can One WhatsApp Number Be on Two Providers?

No, one provider per number.

How Do I Get Help?

Documentation first, then a ticket from Account & Services, email hello@arino.one, or WhatsApp for urgent sending issues.

Next step

Apply this to your own deployment

This guide describes decisions we make on live platforms. Tell us your channels, systems and region and we will map it to an architecture outline, a provisioning plan and an indicative commercial model — usually within one business day.

Request an architecture review →See customer deployments

Commercial model and pricing →Trust and compliance →