Billing and Plans
Arino One plans are priced by team size, and every feature is included in every plan — a bigger plan means more seats, not more features. Yearly billing is pay 11 months and the 12th is free. On top of the plan, Arino charges a one-time Account Setup when we build the instance for you, WebRTC minutes, and Ping Me hardware and usage. Registration, account confirmation, and self-build are free. Arino never bills for messages or acts as a messaging reseller — every message, WhatsApp conversation, and Meta fee is paid directly to your messaging provider by you.
This article is the canonical rate card. Every figure Arino charges is listed here, and other billing articles link back to it rather than repeating the numbers.
The Full Rate Card
| Plan | Monthly | Yearly (11 × monthly) |
|---|---|---|
| Small (1–5 users) | $99/month | $1,089/year |
| Growth (6–15 users) | $249/month | $2,739/year |
| Premium (16–25 users) | $599/month | $6,589/year |
| Enterprise (26+ users) | On quote | On quote |
| Item | Charge |
|---|---|
| Account Setup (We build it for you) | $449 one-time |
| Self-build | Free |
| Live web chat | Included in every plan |
| WebRTC (in-browser calls) | $0.009/minute |
| Voice / PSTN — number rental & termination | Paid directly to your telephony provider at your account rates (varies by country & number type) |
| Ping Me device | $200 one-time |
| Ping Me — per button press | $0.10 |
| Ping Me — per talk minute | $0.009 |
| Messages / conversations | Paid directly to your messaging provider (Infobip, Meta Direct, Twilio or another you connect); never billed by Arino |
| AI usage | Metered separately — Lovable AI credits by default, or your own OpenAI/Anthropic key; no Arino markup, not part of the plan |
See Ping Me billing for device and press pricing, voice and WebRTC billing for minute rates, and usage and message costs for how provider message pricing works.
What Every Plan Covers
- Instance connection and management
- Live web chat
- Platform and GDPR features provisioned at setup
- Access to WebRTC calling (billed separately at $0.009/minute)
Plans differ by team size only: Small covers 1–5 users, Growth covers 6–15 users, Premium covers 16–25 users, and Enterprise covers 26+ users on quote.
What No Plan Covers
- Message and conversation costs (paid directly to your messaging provider)
- Extra channel activations beyond what was provisioned at setup
- Extra WhatsApp senders
- Custom development
- Ping Me device or usage
- PSTN number rental and termination
- AI usage — metered in Lovable AI credits by default, or billed by your own OpenAI, Anthropic or ElevenLabs account if you bring a key (Arino adds no markup). See AI features and your own API keys.
Any client expecting messaging, extra channels, extra senders, or voice to be "included" is working from the wrong assumption, and that mismatch is the single most common billing support ticket — set this expectation early.
When You Are Connected vs. Unconnected
| Choice | Connected (plan from $99/month) | Unconnected (no fee) |
|---|---|---|
| Arino support | Included | Not included |
| Management & updates | Included | Not included |
| WebRTC calling | Available at $0.009/minute | Not available |
| Live web chat | Included | Available only if configured independently |
| Messaging channels | Run through your own provider accounts | Run through your own provider accounts |
The only thing that changes with the connection is whether Arino is actively managing and supporting the instance. Messaging itself always runs on your own provider accounts.
How the Setup Fee Works
- We build it for you: a one-time Account Setup of $449, invoiced before Arino begins the build. This covers the work of setting up your instance and connecting it to your messaging provider account.
- Self-build: free. You click the Lovable remix link, customize the template in your own Lovable workspace, and connect your own provider accounts. No setup fee is due.
How to Pay
Two payment routes are supported:
- The billing portal — sign in at client.arino.one, where invoices, payment methods, and service status are visible in one place. Card payments here are processed through Stripe.
- Email invoice — for accounts that prefer email-based AP workflows, Arino issues an invoice by email with a Stripe payment link attached.
Both routes produce the same invoice. The portal simply gives you a running view of Arino charges between invoices.
Invoicing Cycle
The $449 Account Setup is invoiced once, before Arino begins a managed build. The plan and any WebRTC or Ping Me usage are billed monthly in arrears — you receive one invoice each month covering the plan plus Arino-metered usage in the prior period — or yearly up front at 11 times the monthly price. The connection can be cancelled at any time, and WebRTC and Arino support stop when the connection ends. Messaging continues through your own provider accounts.
Non-Payment
If an Arino invoice is not settled by its due date, the account enters a short grace period during which the console remains fully usable but a payment reminder banner is shown to administrators. If the balance remains unpaid after the grace period, Arino-connected services (WebRTC, support, management, and outbound updates) are suspended until payment clears. Inbound messages, console access, and data are not affected. Once the outstanding balance is paid, connected services are reinstated automatically.
Because messaging runs through your own provider accounts, any payment issue with a messaging provider must be resolved directly with that provider. Arino has no visibility into, or control over, your provider billing relationships.
For a breakdown of what drives message costs, see usage and message costs. For the process and cost of adding channels or senders beyond what's provisioned at setup, see channels and senders billing. For how the build options work, see instance types.
Frequently asked
What Does Arino One Charge for?
A plan priced by team size (from $99/month, every feature included in every plan), a one-time Account Setup of $449 when we build the instance for you, WebRTC at $0.009/minute, and Ping Me hardware and usage. Registration and self-build are free. Messaging is never billed by Arino.
What Does an Arino One Plan Cover?
Every feature of the platform: connection and management, live web chat, the platform and GDPR features, and access to WebRTC calling at $0.009/minute. Plans differ only by team size. A plan does not cover messages, extra channels, extra WhatsApp senders, custom development, or Ping Me.
How Does Yearly Billing Work?
You pay 11 months and the 12th is free — for example Small is $99/month or $1,089/year.
When Do I Pay the $449 Account Setup?
Only when you choose We build it for you. If you self-build the Lovable template, the build is free and no setup fee is due.
Does Arino Bill for Messages?
No. All messaging is paid directly to your messaging provider (Infobip, Meta Direct, Twilio or another you connect), including WhatsApp and Meta conversation fees. Arino never marks up, resells, or invoices for message usage.
How Do I Pay Arino?
Through the client.arino.one billing portal, or by email invoice settled via Stripe.
What Happens If an Invoice Isn't Paid?
The account is flagged, a grace period applies, and if it lapses the connected services (WebRTC, support, management, and outbound updates) are suspended until the balance is settled. Messaging channels continue to run through your own provider accounts and are paused only by those providers for non-payment there. The instance itself is not deleted.
Apply this to your own deployment
This guide describes decisions we make on live platforms. Tell us your channels, systems and region and we will map it to an architecture outline, a provisioning plan and an indicative commercial model — usually within one business day.