Troubleshooting

Test Messaging

TroubleshootingUpdated 2026-10-16

Test Messaging checks every connected provider end to end.

One Row Per Provider

Each connected provider gets its own row.

What Each Step Checks

Credentials, the sender, that the message is accepted, and that the delivery update comes back.

Steps at a glance

  1. Open Platform HealthGo to /platform/health.
  2. Run Test MessagingEach connected provider gets one row.
  3. Read Each StepA green tick passes; a red cross shows where it failed.
  4. Fix and RerunFix the failed step and run it again.

Frequently asked

What Does Each Step Check?

That the credentials work, the sender is ready, a message is accepted and the delivery update comes back.

Does It Message Real Customers?

No, it uses test messages.

Why Is a Provider Missing?

Only connected providers get a row.

When Should I Run It?

After connecting a provider and after every upgrade.

Next step

Apply this to your own deployment

This guide describes decisions we make on live platforms. Tell us your channels, systems and region and we will map it to an architecture outline, a provisioning plan and an indicative commercial model — usually within one business day.

WhatsApp