Call Alerts and Call Quality
Make sure you hear every call.
Turn on Call Alerts
In your availability menu, choose Turn On Call Alerts.
Simulate Incoming Call and Check My Setup
Try a test call, then check microphone, speaker and connection.
Reconnecting and Quality Score
If the connection drops, the call shows reconnecting. After a call, the quality score shows how clear it was.
Steps at a glance
- Open Your Availability MenuClick your status in the top bar.
- Turn on Call AlertsAllow the browser to play sounds and show alerts.
- Simulate Incoming CallCheck that you see and hear a test call.
- Check My SetupTest your microphone, speaker and connection.
Frequently asked
Why Do I Not Hear Calls?
Call alerts may be off, or the browser blocked sound. Turn On Call Alerts and simulate a call.
What Does Reconnecting Mean?
Your connection dropped briefly and the call is being restored.
What Is the Quality Score?
A rating of how clear the call was, based on the connection.
Does Simulate Incoming Call Reach a Customer?
No. It is a test only you see.
Next step
Apply this to your own deployment
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