Voice Agents
Voice agents answer calls with AI.
Call Modes
In Settings → Calling: Humans First, AI First, AI Outside Business Hours or AI When Nobody Answers.
AI Callback and Handover
The AI can call back, and hands calls into the panel.
AI and Transcript Notice
Callers are told they are talking to AI and the call is transcribed.
Steps at a glance
- Create a Voice AgentGo to Settings → AI → Voice Agents.
- Choose a Call ModeIn Settings → Calling pick Humans First, AI First, AI Outside Business Hours or AI When Nobody Answers.
- Allow CallbacksLet the AI call customers back when asked.
- Hand OverThe AI passes calls into the panel for a person.
Frequently asked
Which Mode Should I Start with?
AI When Nobody Answers keeps people first and catches missed calls.
Are Callers Told It Is AI?
Yes. Callers hear an AI and transcript notice.
What Is an AI Callback?
The AI calls the customer back when asked.
Can a Person Take Over a Call?
Yes, the call is handed into the panel.
Next step
Apply this to your own deployment
This guide describes decisions we make on live platforms. Tell us your channels, systems and region and we will map it to an architecture outline, a provisioning plan and an indicative commercial model — usually within one business day.