Calling & Voicemail

Ring Groups and Forwarding

Calling & VoicemailUpdated 2026-10-17

Ring groups decide who hears an incoming call.

Ring Strategies

Ring all, round robin, longest idle or fixed order.

Timeout and Overflow

Set how long a call rings and where it goes next.

Forward to Your Mobile

Phone calls can be forwarded to your mobile. WhatsApp calls can't be forwarded, because they stay inside WhatsApp.

Steps at a glance

  1. Open Ring GroupsGo to Settings → WhatsApp Calling and add a group.
  2. Pick a Ring StrategyRing all, round robin, longest idle or fixed order.
  3. Set Timeout and OverflowChoose how long to ring and where the call goes if nobody answers.
  4. Forward to Your MobileOptionally forward calls to your own mobile number.

Frequently asked

What Is Longest Idle?

The call goes first to the person who has been free the longest.

What Happens When Nobody Answers?

The overflow you set takes over after the timeout, for example voicemail.

Can WhatsApp Calls Be Forwarded to My Mobile?

No. WhatsApp calls stay inside WhatsApp and cannot be passed to a normal phone number.

Can One Person Be in Several Groups?

Yes.

Next step

Apply this to your own deployment

This guide describes decisions we make on live platforms. Tell us your channels, systems and region and we will map it to an architecture outline, a provisioning plan and an indicative commercial model — usually within one business day.

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