Knowledge Base
The knowledge base is what the AI knows.
Sources
Website scan and refresh, documents and Q&A.
Approval and Personal Data
Nothing is used until approved. A personal data badge flags items to check.
Topics It Must Never Answer
List them and the AI stays away.
Steps at a glance
- Open Knowledge BaseGo to Settings → AI → Knowledge Base.
- Scan Your WebsiteAdd your site; refresh the scan when it changes.
- Add Documents and Q&AUpload documents and write question-and-answer pairs.
- ApproveApprove each item before the AI uses it.
- Block TopicsList topics the AI must never answer.
Frequently asked
Does the AI Use Content Before I Approve It?
No. Only approved content is used.
What Is the Personal Data Badge?
It marks items that seem to contain personal data, so you can check them.
How Do I Update After My Site Changes?
Refresh the website scan.
What Happens on a Blocked Topic?
The AI does not answer and hands over to a person.
Next step
Apply this to your own deployment
This guide describes decisions we make on live platforms. Tell us your channels, systems and region and we will map it to an architecture outline, a provisioning plan and an indicative commercial model — usually within one business day.