Calls Not Ringing
Most missed rings come down to three things.
Call Alerts
Turn them on in your availability menu.
Browser Permissions
Allow microphone, notifications and sound.
Check My Setup
Tests microphone, speaker and connection.
Steps at a glance
- Turn on Call AlertsOpen your availability menu and turn on call alerts.
- Allow Browser PermissionsAllow the microphone, notifications and sound for the site.
- Run Check My SetupTest microphone, speaker and connection.
- Simulate Incoming CallConfirm you see and hear a test call.
Frequently asked
Why Do I See Calls But Hear Nothing?
The browser is blocking sound; allow it for the site.
Do I Need to Keep the Tab Open?
Yes, or install the mobile app.
Am I in the Right Ring Group?
Ask an admin to check Settings → WhatsApp Calling.
Am I Set to Available?
Check your availability menu.
Next step
Apply this to your own deployment
This guide describes decisions we make on live platforms. Tell us your channels, systems and region and we will map it to an architecture outline, a provisioning plan and an indicative commercial model — usually within one business day.