Your Platform
Versions, modules, upgrades, connecting to Arino One, domains and publishing.
Your Platform
Getting StartedArino One Platform: Remix Your Own InstanceWhat Is Arino OneChoosing Your First ProviderRebrand the TemplateInvite Your Team and RolesThe Setup Wizard, Step by StepUser RolesBusiness Profile and AppearanceSend Your First MessageRoles in Your InstanceDemo Data and Going LiveTalk to AriRegister on client.arino.oneNavigation, ⌘K and Help ModeFrequently Asked QuestionsGlossary
Your PlatformChangelogSet Up Your Instance: The Setup WizardConnecting Your Instance to Arino OneArchitecture and Deployment RegionsWhat Your Instance Shares with Arino OneThe Test Messaging Check and Messaging IntegrityAbout, Version and What's NewModules: Turn Features on and OffUpgrading to a New ReleaseCustom DomainSending Email From Your DomainBrand Kit and Instance BrandingPublishing Your PlatformAdding Your Own Features
Providers & RoutingInfobip and Lovable: How It Works and How to ConnectMessaging Providers: Choose, Connect and MixHow to Register a WhatsApp Sender in InfobipWhat Infobip Limits Should I Know About?What Does Adding a Channel or an Extra WhatsApp Sender Cost?Connect Meta DirectlyConnect TwilioConnect BrevoConnect an SMS SupplierRouting Rules by CountryFallback RulesMove a WhatsApp Number to Another ProviderMessaging Status and Platform Health
ChannelsWhich Channels Can I Use on Arino One?How to Add WhatsApp to Your Lovable AppWhatsApp Message Templates: Create, Categorize, and Get ApprovedWhatsApp Flows: Build Interactive Forms Inside the ChatDynamic WhatsApp Flows: Live Data Inside the ChatWhatsApp Catalog: Sell Products Inside the ChatHow Do I Connect Instagram to Arino One?How Do I Connect Facebook Messenger to Arino One?How Do I Send SMS From Arino One?RCS Business MessagingEmailLive Chat WidgetViber Business MessagesLINE MessagingTelegram MessagingKakaoTalk MessagingZalo MessagingApple Messages for BusinessTemplate Health and Quality RatingsTelegram BotTikTok Messages
Calling & VoicemailWhatsApp CallingHow Is Voice and In-Browser (WebRTC) Calling Billed?Voice and WebRTC CallingRing Groups and ForwardingCall Alerts and Call QualityWeb Call LinksVoicemail, Transcription and Translation
AI & Voice AIAI Features and Your Own API KeysAI ConciergeKnowledge BaseHanding Over to a PersonVoice AgentsVoice Notes, Greetings and Voice BroadcastsMeta Business AgentAI Compliance
Campaigns & AutomationsBuild Your First AutomationRun a CampaignQR-Driven Opt-InContacts, Attributes and SegmentsForms: Collect Data Inside a ConversationQuick Replies: Saved Responses for AgentsAuto-Replies and Quiet HoursCarousels: Multi-Card MessagesSend and Receive LocationShort Links and Click TrackingOTP and 2-Factor VerificationContact Names Across ChannelsJourneys: Install Multi-Step Customer Lifecycle MessagingLanding Pages: Hosted Pages for Campaigns and Opt-In LinksEmail Marketing and TemplatesImporting Contacts and Setting Up Custom FieldsContact Sync API and Data Validation RulesTranslations and Multi-Language InboxAnalytics and Reporting Across Arino OneAutomations on Every ChannelGroups and Dynamic SegmentsMedia Library and ResourcesInbox Composer ToolsThe Inbox: Filters, Assignment and Working at ScaleTracking and Pixels: Meta, GA4, TikTok and LinkedInEngagement Scoring, Channel Attribution and the Lifecycle FunnelYour Products: Sell in Chat Without a Meta CatalogueInternal Team Chat: Agent-To-Agent Messaging in the Console
Integrations & APIAPI and Outbound Webhooks ReferenceMCP and AI Agents ReferenceTake Payments in the ChatCommerce Orders and Checkout in Arino OneTake Payments with Your Own Stripe AccountThe Mobile AppShopify and WhatsApp: The Full Order LifecycleWooCommerce and WhatsApp: Order Webhooks to Conversations
Compliance & GDPRConsent and Opt-InSet Retention PoliciesHandle Erasure and Access RequestsAudit Logs and Evidence for ProcurementCompliance Monitoring for Your InstanceTurning GDPR Tools on or OffHow Arino One's Compliance Rules WorkCheck Your Own Messaging App for Compliance (Arino Core Compliance)GDPR in Your PlatformSub-Processors
Account & BillingBilling and PlansWhat Support and SLAs Apply to My Instance?How Are Messages and Conversations Billed?How Is Ping Me Billed?Arino Link and the Command Inbox: How the Platform Connection WorksSecrets and Credentials: Where API Keys Live and How to Rotate ThemNotifications and Alerts: Browser Notifications, Quiet Hours and Voicemail
Changelog
Notable platform changes by month — new channels, console features, billing changes and compliance tooling updates, newest first.
Set Up Your Instance: The Setup Wizard
The first time you open your remixed instance, a four-step wizard creates the Super Admin, connects Infobip, sends a test message and pairs the instance with Arino One.
Connecting Your Instance to Arino One
Pair your instance with Arino One using a 6-digit code sent to the owner's email, to get updates, support, compliance monitoring, Ping Me and WebRTC calling.
Architecture and Deployment Regions
Arino One runs as a dedicated instance in the EU, North America or APAC; your chosen region fixes where messages and contacts are stored at rest.
What Your Instance Shares with Arino One
An unpaired instance sends only an anonymous install count and the owner's name and email. A paired instance adds health and counts. Messages, contacts and keys are never sent.
The Test Messaging Check and Messaging Integrity
The Test messaging check confirms your instance's messaging core is unchanged and working. A result of "modified" means the core has been edited.
About, Version and What's New
Settings → About shows your release number and codename, build date, schema version, enabled modules and the changelog.
Modules: Turn Features on and Off
Switch whole features on or off in Settings → Modules. Messaging is always on, some modules need a provider, and switching off never loses data.
Upgrading to a New Release
Your platform lives in your own GitHub repository with the Arino One template as upstream. Merge a release by pull request, run the checks and test messaging.
Custom Domain
Point your own domain at your platform in Settings → Arino One Connection; a certificate is issued and customers see your domain instead of the default one.
Sending Email From Your Domain
Send email from your own domain through Infobip, Resend or Brevo: add the DNS records in Settings → Email and verify the domain.
Brand Kit and Instance Branding
Set your logo, colours, typeface and icons once so landing pages, forms, chat widget, call links, payment and unsubscribe pages carry your brand.
Publishing Your Platform
Publish your platform from Lovable to make changes live; the preview is for checking, the live site is what customers use.
Adding Your Own Features
Add your own features by working only in src/custom, so new Arino One releases merge cleanly.