WhatsApp Calling
WhatsApp calls ring in the same inbox as your chats. Calling works on WhatsApp numbers connected through Infobip or Meta Direct.
Turn It on Per Sender
Each WhatsApp sender has its own calling switch, so you choose which numbers take calls.
Call Permission
To call a customer, WhatsApp needs their permission first. The Call button asks for it when needed.
Business Hours and Missed Calls
Calls ring only during the hours you set. When nobody answers, the customer gets your missed-call reply.
Call History
Every call appears in the conversation and in the call history.
Steps at a glance
- Turn Calling onIn Settings → WhatsApp Calling, turn on calling for each WhatsApp sender.
- Set Business HoursChoose when calls ring your team.
- Set a Missed-Call ReplyWrite the message sent when nobody answers.
- Call a CustomerUse the Call button in the inbox. If the customer hasn't allowed calls yet, ask for call permission first.
Frequently asked
Which Providers Support WhatsApp Calling?
Infobip and Meta Direct.
Can I Call a Customer First?
Only after you ask for and receive their call permission.
What Happens Outside Business Hours?
Calls outside your hours get the missed-call reply.
Where Do I See Past Calls?
In the call history on the conversation.
Apply this to your own deployment
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