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TikTok Messages

ChannelsUpdated 2026-10-17

TikTok messages arrive in the same inbox as every other channel.

Through Infobip

TikTok comes through your Infobip account, and a Super Admin connects it.

48-Hour Reply Window

You can reply within 48 hours of the customer's last message.

Region Limits

TikTok messaging is not available in every region.

Steps at a glance

Connect Infobip FirstTikTok messages come through your Infobip account.
Open TikTok SettingsAs Super Admin, go to Settings → TikTok.
Connect Your AccountFollow the steps to link your TikTok business account.

Frequently asked

Who Can Connect TikTok?

Only a Super Admin.

How Long Can I Reply?

Within 48 hours of the customer's last message.

Is TikTok Available Everywhere?

No, some regions are limited.

Do I Need Infobip?

Yes. TikTok messages come through Infobip.

Next step

Apply this to your own deployment

This guide describes decisions we make on live platforms. Tell us your channels, systems and region and we will map it to an architecture outline, a provisioning plan and an indicative commercial model — usually within one business day.

Request an architecture review →See customer deployments

Commercial model and pricing →Trust and compliance →